Contact Us

We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.

Toll-free: 855-841-6994
If you placed an order prior to June 23, 2022 and have questions about your order, order status or to request a return, please call 844-325-9299 for assistance.
National Grid General & Billing Support
National Grid Website:
Opening Hours:
Monday to Friday: 8am - 8pm EST
DR and Leaks/Outages:
If you have questions about the ConnectedSolutions program, please call 800-642-4272 To report an Upstate NY outage, please call 800-867-5222 To report an Upstate NY leak, please call 800-892-2345
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